Archive for July, 2011

Just to put some context to this blog post.

In the past 2 days, Wayne and I have been trying to deal with Enbridge gas distribution to have them turn on natural gas service at our rental property, so that our tenants can have their hot water back.

And Enbridge has just been jerking us around. Below is an email I wrote to the Enbridge Ombudsman today.

Now it’s a wait and see what and how they are going to respond.

The past 2 days, I have truly seen what awful customer service Enbridge has.

Yesterday morning, Enbridge turned off the natural gas at my rental property, citing a leak, and did not turn it back on, because they could not access the property.

My husband called Enbridge, and made an appointment for a technician to visit the property between 6 pm to 10 pm. Guess what, no one showed up. And when he called Enbridge, the reason we get is: Emergency.

Today, I called Enbridge to set up another appointment, and was given the time frame of 10 am to 2 pm. And what do we know… no one showed up! And the response again, Emergency.

I have 6 tenants living in that property, of which one is a 13 month old baby. They are asking for their hot water, and relying on us to provide them basic necessities. And we have failed them because of Enbridge. But that’s not the only point.

The main point is, Enbridge wasted 8 hours of my time and my husband’s time, and all the response we get is: technician is responding to Emergency. I find it unbelievable that a company as big as Enbridge would have ALL their technicians responding to emergencies in 2 straight days.

And the biggest insult is… it is not okay for me to pay my bill late… I get nickeled and dimed when I am one day late in paying my bills… But it is okay for Enbridge to give me 4 freaking hour service window time frame, and not show up.

If I do not get a response to this complain, I will take this up to your CEO, and I will attempt to get this spread through social media, and even write to media.

This is getting beyond ridiculous. What Enbridge is doing now is holding their customers hostage. And this is UNACCEPTABLE.


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The Way of the Small

I am currently reading a book titled “The Way of The Small” by Michael Gellert. And so much of what the author expressed in the book struck the chords in my heart.

I have been taking my time to read through this book, trying to fully savour the writing in its entirety. And today, I came across this passage, by existential psychologist, Clark Moustakas, which brought tears to my eyes.

“The lonely sufferer helps himself to a fuller realization of self, not by reducing his sense of pain and isolation, but by bringing its full extent and magnitude to consciousness. Great loneliness and suffering are met creatively, as potential growth experiences, only by surrendering to them, fully and completely. Salvation, self-growth, lies in giving full assent to loneliness and suffering, accepting what is, not fighting or resisting, not rationalizing or appealing to external helps, not demanding to know why one has been singled out for so much pain, but submitting one’s self to the experience in total surrender.”

Deep down in me, I instinctively know that what Clark Moustakas wrote is the truth. Loneliness, soulful pain, and suffering is as essential as spiritual joy, happiness, and blessings. One spectrum cannot exist without the other. And it is the existence of one that enhanced the appreciation of the other opposite.

All our lives, we have been brought up to always shun the negative aspects of life, to be shameful of those feelings of loneliness, of desolation, to do things to avoid them. It is no wonder we have slowly driven ourselves towards a society filled with unbalanced, depressed people, not knowing how to manage the unavoidable negative aspects of life.

In the past year, as I journeyed through the dark valleys of post partum depression, I have cried, cursed and railed against nature, against God, against the universe. I have asked time and again for the removal of all my emotions, for they are the bane of my suffering.

I really only snapped out of my insanity when Ethan fell seriously ill.

And even as I thought I had recovered from my depression, a small part of me is always searching… searching for an answer to my experience of depression… Why? Why me?

Perhaps, this is the answer… Perhaps, I needed to go through that darkness to be able to see the light in its full glory, to appreciate the beauty of my son. Perhaps, that experience is what I needed to humble the secretly proud person that I am.

So many thoughts, all triggered by the reading of one little book. Incidentally, I picked up this non-descript book from a second hand store while visiting Halifax. Who knew such an unplanned act of spontaneously taking a break from my husband and son, driving by myself to Bayers Lake, to the Value Village to window shop, would ultimately lead me to uncover the answer to my depression experience?

Is it mere conincidence? Or is it the consequence of a series of random spontaenous events?

Or perhaps, it is time for this little grasshopper to stop questioning, stop rationalizing, and just fully immerse myself in the beauty and mystery of this journey called Life.

Till the next time I muse.

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In the Doldrums

The anger has subsided. The rage is gone. But the search for a new and, hopefully, better job is still on.

Since the sabotaging of the job offer by my current manager in May, I’ve had a few one-on-one sessions with her to try to work things out. Things are somewhat muted now, with me not trusting her, and she trying to work with me.

The thing is.. right now, I am so unmotivated at work, it’s ridiculous. There is work that can be done, and I know I can do it, but somehow, I cannot find that motivation and drive in me to want to do it.

I need to move onto a different role. Not so much to get away from the manager, but more of giving myself the boost that I need and will get from a total change in environment and routine.

It’s been slow, because I am so unmotivated at work that it is spilling into other areas of my life, including finding a new job.

Denise, enough of taking it easy. Time for you to get out of your comfort zone, put yourself out there, and find something that you will excel and flourish in. No point hanging around an employer who does not value your contribution and your individual style.

Till the next time I muse.

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